Refund Policy

Eligibility

Refund eligibility depends on the type of purchase and regional laws that may apply. For subscription services, annual plans normally include a fourteen (14) day period beginning from the initial payment date during which users may request cancellation and full reimbursement, provided that the subscription has not been substantially consumed. Monthly and short-term subscriptions are generally not refundable once renewed, unless a refund is required by consumer protection regulations.

In-app purchases — including but not limited to additional bikes, outfits, customization elements, or temporary gameplay features — are considered final once successfully delivered to a user account. If a purchase was made by mistake, is defective, or fails to provide the promised content, a refund request may be submitted. Such requests are assessed individually to confirm eligibility under this Policy.

Users located in jurisdictions with enhanced statutory rights, such as the European Union, the United Kingdom, or other territories with specific digital goods legislation, may have access to extended protections. These statutory rights are always honored and override any conflicting provision contained herein. Nothing in this Policy restricts mandatory consumer entitlements granted by law.

Request Procedure

All refund requests must be submitted through the official support channels provided within the game or via the dedicated help section of the website. Requests made through unofficial means or third parties cannot be processed, as verification of account ownership is required. To ensure accurate review, users should provide the following details:

• A clear declaration that a refund is being requested.
• Account information necessary to verify ownership, such as the registered username or profile ID.
• The specific subscription or purchase at issue, including the transaction date and the billed amount.
• A brief explanation of the reason for the refund request (e.g., accidental purchase, technical issue, billing discrepancy). Additional context such as transaction confirmations or screenshots may expedite processing.

Once received, the request will be logged, reviewed by the billing team, and assessed against the criteria of this Policy. Depending on the case, additional verification steps may be required to confirm payment method ownership or prevent fraudulent activity. Users will be informed of the outcome and any further actions necessary to complete the process.

Processing & Timing

Refunds that are approved will be returned to the same payment method originally used to complete the transaction. For compliance and security reasons, funds cannot be redirected to alternate accounts or external payment services. Depending on the provider, refunds usually appear within five (5) to ten (10) business days, though certain banks, card issuers, or digital platforms may take longer to reflect the credit.

Users will be notified once the refund has been approved and processed. If the funds are not visible after a reasonable period, it may be necessary to contact the bank or payment platform directly, as clearance times differ between providers. Some institutions apply additional security checks, which can extend the timeline beyond our control.

Our standard response time for refund requests is within ten (10) business days of receipt. More complex cases, including those requiring external investigation, additional verification, or involvement of third-party processors, may extend this timeframe. Where delays occur, users will be updated on the status of their request until resolution.

Limitations & Exceptions

Refunds may not be granted under certain conditions, including but not limited to the following:

• Requests submitted after the applicable refund window has expired or outside statutory deadlines.
• Purchases that have already been substantially consumed, redeemed, or fully used in gameplay.
• Cases where the account has engaged in repeated or abusive refund requests without legitimate basis.
• Transactions connected with fraudulent activity, chargeback abuse, or violation of the Terms of Service.

Refunds may also be withheld where granting them would provide an unfair advantage, undermine platform fairness, or expose the service to financial or security risks. Users are advised that local consumer legislation may impose additional rules that prevail over this Policy, and those statutory rights will always be respected.

Nothing in this Refund Policy excludes or restricts mandatory consumer rights. Where applicable law provides greater protection or additional remedies, such provisions will take precedence and be applied in full.