Protection

Safety Features

Lonely Mountains: Downhill (mobile) is designed with a player-first approach, prioritizing safety and accessibility while minimizing unnecessary friction. To reduce risks and ensure a respectful environment, the game does not include open public chat features that could expose players to unsolicited or harmful communication. Instead, communication channels are limited to pre-approved signals, structured team interactions, and opt-in features designed to protect players of all ages.

Privacy settings are presented clearly and are easy to access within the game’s menu system. Players and parents can adjust sharing preferences, visibility on leaderboards, and the ability to receive invites from other players. These options allow for predictable and consistent controls over personal data and interactions. Safety measures are implemented to meet international standards for digital protection, particularly with regard to younger audiences.

We monitor the platform to detect patterns of abuse, exploitation, or harassment. When harmful behavior is identified, accounts may be warned, suspended, or permanently banned, depending on severity. Our approach is guided by fairness, transparency, and a zero-tolerance policy toward conduct that endangers community safety.

Content Labels

To help players make informed decisions, all game modes and content within Lonely Mountains: Downhill are accompanied by clear and standardized labels. These labels include information on input requirements (e.g., touch controls, controller support), skill or difficulty markers, and average playtime ranges. By reviewing these labels prior to launch, players can anticipate the level of challenge and commitment required, reducing frustration and ensuring a fair gameplay experience.

Content labels are maintained and updated as the game evolves. When a new update or seasonal mode introduces different mechanics or difficulty adjustments, labels are revised accordingly to reflect the most current information. This system promotes transparency and aligns with consumer protection standards by preventing misleading or incomplete descriptions.

Additionally, content that may not be suitable for younger audiences is clearly flagged with age-appropriate indicators. This ensures that parents, guardians, and players themselves are empowered to make safe and informed choices about which game experiences to engage with.

Account Security

Protecting player accounts is a core priority. Users are required to use strong, unique passwords for their Lonely Mountains: Downhill accounts. We strongly discourage password reuse across multiple services, as this practice increases vulnerability to unauthorized access. Where available, multi-factor authentication is recommended to provide an added layer of defense.

We implement industry-standard encryption protocols to safeguard account credentials, payment details, and sensitive data during transmission and storage. Regular security audits are conducted to identify and mitigate emerging threats. Players are advised to keep their devices updated with the latest operating system and security patches to maintain compatibility with our security infrastructure.

When using shared or public devices, players should always log out of their accounts after gameplay sessions to prevent unauthorized access. If suspicious activity is detected, such as unusual login attempts or unauthorized purchases, accounts may be temporarily locked while verification steps are completed. This process ensures that only the rightful account owner can regain access.

Reporting

We provide clear and accessible channels for reporting concerns related to gameplay, content, or community interactions. Players are encouraged to report incidents such as harassment, cheating, policy violations, or inappropriate behavior.

To ensure efficient processing, reports should include a short but clear description of the issue, the time and date of the incident, and, if possible, supporting evidence such as screenshots or video captures. This information helps us investigate cases quickly and fairly, and to take appropriate enforcement actions where necessary.

All reports are reviewed by our support team in accordance with our community guidelines and enforcement policies. Depending on the outcome, actions may include warnings, suspensions, or permanent bans of offending accounts. Serious violations that may constitute illegal activity will be escalated to appropriate authorities in compliance with applicable laws.

By encouraging transparent reporting and ensuring responsive follow-up, we aim to maintain a safe, fair, and enjoyable environment for all Street Power Football players worldwide.